Deputy Director –
Assistant Director 2
Chief Physiotherapist –
Principal Physiotherapist –
Senior Physiotherapists 6
NYSC Physiotherapists 4
Intern Physiotherapists 16
Typist II 1
Work clerk 2
Ward Assistant 3
Cleaner (Contract staff) 1
NAMES OF CLINICAL STAFF:
- Okonkwo Uchenna Prosper
- Ihegihu Ebere Yuvonne
- Azubike Obed
- Adenipekun Adesanya
- Onwuka Chukwuka
- Anthony Onyegbule
- Ezeigwe Chukwudi
- Aroh Tochukwu
- Ezeonwuka Chibunna
DEPARTMENT OF PHYSIOTHERAPY CHARTER.
“Physiotherapy is a health care profession concerned with human function and movement and maximizing potential:
it uses physical approaches to promote, maintain and restore physical, psychological and social well-being, taking account of variations in health status
it is science-based, committed to extending, applying, evaluating and reviewing the evidence that underpins and informs its practice and delivery
the exercise of clinical judgment and informed interpretation is at its core.” CSP curriculum framework (January 2002).
A physiotherapist is one who has a minimum of Bachelor’s degree in Medical Rehabilition or Physiotherapy from a recognized university. A certified physiotherapist is the only one that is qualified to administer physical therapy on customers after an elaborate assessment, evaluation and diagnosis of the presenting condition.The clients are usually on referral or on first contact basis from:
(a) Within the hospital
(b) From peripheral hospitals within the state and outside the state.
(c) From other teaching hospitals, general hospitals, orthopaedic centers and medical centers.
The purpose of this charter is to let customers know the services that physiotherapists render, the cost
of these services and how they can avail themselves to these services.
To create awareness of what physiotherapy is all about to the general public within (amongst hospital staff) and outside (laymen).
To provide quality, timely, effective, efficient and transparent services.
To foster inter -professional relationship amongst other health professionals in the hospital.
Vision Statement :To take the department to a global standard, by fully embracing ‘evidence based practice’ and employing the best practices that is patient friendly.
Values: Empathy, Dedication to duty, Honesty, Cleanliness, Transparency, Prompt service delivery, expertise.
Details of customers:The medical and surgical conditions are as stated below.
Medicine: Cardio vascular accident (stroke). Diabetic neuropathy,Parkinsonism, pressure sores, Facial palsy, etc.
Surgery: All orthopedic cases, spinal cord injuries, head injuries, Burns, Pre and post operative interventions, Chest conditions, Disuse atrophy, Pressure sores, etc.
Paediatrics: Cerebral Palsy, injection palsy, erb’s palsy, Wumpkes Klumpkes paralysis, infantile torticolis, talipes, etc.
Obstetrics and Gynacology: Postural awareness, labour pains, piolapse uterus, weak abdominals, low back pain, varicose ulcers.
Casualty: All unconscious patients, head injuries, spinal cord injuries, fractures/trauma, neurological cases, etc.
Intensive Care Unit: All cases in the ICU.
DETIALS OF SERVICE PROVISION/DELIVERY
Type: We render preventive, curative and rehabilitative services to our clients. We deliver prompt and courteous treatment.
Standard: The services are of high standard due to the availability of well seasoned and disciplined physiotherapists.
Quality: The quality is high because of the availability of very skilled physiotherapists, standard equipments, and expansive accommodation.
Quantity: The quantity is moderate considering the level of awareness of physiotherapy in this environment and Patient’s turn up in the hospital.
Time Frame: The department operates from 8.am to 4.pm daily. The out- patients’ clinic days are Mondays, Tuesday,Thursdays and Fridays. The orthopedic clinic holds on mondays and thursdays while medicine/neurology and pediatric clinic hold on tuesdays and fridays. The in-patients are seen as many as five times a week depending on the presentation. Attendance is on appointment basis whereby each patient is given an appointment card with the date and time clearly written and strictly adhered to. Call duty is also being observed, in this situation patients under critical care are severally and adequetely attended to.
The departments clinical meetings hold every wensdays in the treatment auditorium of the department involving clinicians, students and resource persons. It affords the clinicians the opportunity to brain storm on issues bothering on contemporary clinical practice.
The department holds its departmental meeting every last wensday of every month. It affords the opportunity for issues bothering the running and operation of the department to be deliberated upon.
NUMBER OF CLIENTS ATTENDED TO IN A DAY: Variable but ranges from 30 to 40 per day
This is to make sure that no patient stays for more than 10 minutes without being attended to.
Our Commitment/Customers Expectation: The department is really committed to meeting the expectations of her clients by ensuring that their problems are holistically addressed.
Customers Obligation: Customers are expected not only to be co-operative with the therapist but to observe the appointment days with serious commitment.
Complaints/Grievances Redress Mechanism:Any customer who is not satisfied with how he or she is being treated is free to lodge a complaint with the therapist in question. If nothing positive comes out of it the Head of Department could be contacted for intervention.
A physiotherapy unit- an extension of the department at Nnewi- has been established at the Oba Trauma Center and is being currently equipped. The purpose is to attend to the orthopedic needs of the center. It is currently being headed by a senior physiotherapist.
NB. The information contained in this piece will be contiually updated as situation changes in the department.